Order Guide

Ordering steps

1. Sign in and open your project's Billing page.2. Choose "Buy subscription period" for a subscription period or "Top up balance" for usage balance; for a top-up, set the amount.3. Read the Pre-Information Form and the Distance Sales Agreement and accept each one separately.4. Place the order. It appears as "Pending confirmation" in the Orders tab and creates an obligation to pay.5. Once your payment is confirmed, the subscription period starts or the balance is added to your account.

Storage of and access to the contract

The contract texts you confirm are recorded with the date and version of your confirmation and kept for at least three years. You can ask for a copy at contact@pryva.io. The current texts are published on this site.

Correcting input errors

Before placing the order you can change the amount, or close the window and cancel; closing the contract acceptance window also places no order. For an error you notice after the order is placed, write to contact@pryva.io.

Language

Contracts are concluded in Turkish.

Dispute resolution

You can send complaints to contact@pryva.io. Consumers can apply to the Consumer Arbitration Committee within the monetary limits; above them, to mediation and then the Consumer Court. Details are in the Distance Sales Contract and the Delivery and Refund Terms.