Terms of Service

Welcome to Pryva. These Terms of Service ("Terms") govern your use of the pryva.io platform and all related services provided by Pryva ("we", "our", "us").

By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use the platform.

You must be at least 18 years old to use Pryva. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement.

If you are using Pryva on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You are responsible for maintaining the security of your account credentials. You must not share your password or access tokens with anyone.

You are responsible for all activity that occurs under your account. If you suspect unauthorized access, you must notify us immediately at security@pryva.io.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or harmful purposes.

Pryva provides AI-powered personal assistant services that connect to messaging platforms (WhatsApp, Telegram, and others). Each customer receives a dedicated assistant instance that runs in an isolated environment.

We provide two service tiers: AI Assistant and MIDMEN Assistant. Features, message limits, and pricing are described on our website and may change with notice.

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

Paid plans are billed monthly. Payment is due at the beginning of each billing cycle. We accept bank transfers and will add online payment options in the future.

Prices are listed in US Dollars. We may change our pricing with 30 days' notice. Price changes will not apply to the current billing period.

If payment is not received within 3 days of the due date, we may suspend your assistant instance. If payment is not received within 14 days, we may terminate your account.

Refunds are handled on a case-by-case basis. Contact billing@pryva.io for refund requests.

You agree not to use Pryva for:

• Any illegal activity or to facilitate illegal activity • Harassment, abuse, threats, or intimidation of any person • Sending spam, unsolicited messages, or bulk automated messages • Impersonating another person or entity • Distributing malware or engaging in phishing • Attempting to gain unauthorized access to our systems or other users' data • Reselling or redistributing our services without authorization • Any activity that could damage, overburden, or impair our infrastructure

We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

The Pryva platform, including its software, design, content, and branding, is owned by Pryva and protected by intellectual property laws.

Your data remains your property. We do not claim ownership of your messages, contacts, or any content processed by your assistant.

You grant us a limited license to process your data as necessary to provide the services. This license terminates when you delete your account.

You may cancel your account at any time through the platform settings or by contacting us. Upon cancellation, your assistant will be stopped and your data will be scheduled for deletion.

We may terminate or suspend your account immediately if you violate these Terms. We may also terminate accounts with 30 days' notice for any reason.

Upon termination, we will retain your data for up to 30 days to allow for account recovery. After this period, all data will be permanently deleted.

Pryva is provided "as is" and "as available" without warranties of any kind, either express or implied.

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not responsible for the content generated by AI models. AI responses may contain errors, inaccuracies, or inappropriate content. You are responsible for reviewing and verifying AI-generated responses before relying on them.

You agree to indemnify and hold Pryva harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by the laws of the Republic of Turkey. Any disputes arising from these Terms shall be resolved in the courts of Istanbul, Turkey.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

We may update these Terms from time to time. We will notify you of significant changes by email or through the platform. Continued use of Pryva after changes are posted constitutes your acceptance of the new Terms.

The date at the top of this page indicates when these Terms were last revised.

For questions about these Terms of Service, contact us:

Email: legal@pryva.io Website: https://www.pryva.io